When a fault occurs with your alarm system, we are able to attend your home quickly and our highly trained technicians are normally able to repair your alarm system straight away, reducing the amount of time your home is left unprotected.

Our technicians vehicles are equipped with spare parts for the vast majority of systems, preventing costly return visits and minimising the downtime of your system.

Once our technicians have repaired the fault, your alarm system will receive a full service including testing all equipment to ensure your alarm is fully protecting your home.

Our attendance and service charge during normal working hours is £75.00 + VAT plus any required parts, this includes the first thirty minutes that we are your home, which is normally sufficient time to trace and rectify most faults.

We will always obtain agreement from the customer, before carrying out any additional work that would increase the initial attendance charge and we will even inform customers the cost of any required part before replacement.

If we are unable to repair your alarm system due to a major fault, we offer the customer a fifty percent refund of our attendance charge, if the system is upgraded or fully repaired within 28 days of our attendance. Please refer to our upgrades section for information and prices for the repair of major faults.

We are able to upgrade an existing wired alarm system, if the alarm has reached the end of its lifespan or a major fault has occurred and the control equipment requires replacement.

All existing cables from your old alarm system will be reused, this will allow an updated alarm system to be installed without major disruption to your home and will operate exactly the same as one of our new alarm systems.

The starting point of an upgrade is a new alarm control system, which would be installed in direct replacement for the existing control system. Please refer to our Home Alarm Systems page for full information and system features.
Many customers also have their old external sounder replaced with a new illuminated sounder, to ensure that burglars can clearly identify that an alarm is fitted to their home and that the system looks up to date and in working order. Our thinking is that if an external sounder is old, rusty and in poor condition a burglar may think that your home alarm is not operational and your home has no protection.

We often reuse all of the old alarm system detection devices to keep the upgrade costs as low as possible. All existing alarm door and movement detectors to be reused would be fully tested and reconnected to the new control system.

We recommend customers to subscribe to our optional All-Inclusive Cover if existing sensors are reused to ensure that if any detector fails or has reliability problems after the upgrade the faulty detector would be replaced free of charge.

We are able to takeover most makes and models of existing alarm system without replacing any of the installed equipment minimising the cost to the customer when switching to Allied Security.

Many customers that switch to us have experienced very poor service, long waiting times for repairs or costly repair bills in addition to their annual charge. Our All-Inclusive Cover provides guaranteed response times, free replacement parts and labour for faults that occur due to normal wear and tear including false alarms and equipment failure.

We would only charge a customer if the reported fault has been caused by others or is covered by another insurance policy e.g. Damage during building works and home improvements, vandalism, flood, fire, acts of god, etc. Our All-Inclusive Cover will ensure the customer never receives another unexpected alarm repair bill.

If you subscribe to our All-Inclusive Cover, your existing alarm will be fully tested and inspected by our technicians to ensure it is providing the correct amount of protection to your home and to ensure the alarm is in full working order. Most systems that have been regularly serviced will receive a clean bill of health but if problems are found, the customer would be charged for any works to return the system to full working order prior to subscribing to our All-Inclusive Cover.

All-Inclusive Cover starts from £85.00 + VAT per annum for alarm systems under five years old. The cost of cover for older systems is normally £99.00 + VAT per annum.

If your existing alarm system has Police response the existing Police calling device would be upgraded free of charge, to the latest state of the art BT RedCARE Secure monitoring system with built-in mobile phone communications, to ensure the Police receive alarm activations even if the phone line is cut to your home. The All-Inclusive BT RedCARE annual cover is normally £299.00 + VAT per annum which also includes all mobile phone rental and call charges made by the alarm system.

Our All-Inclusive Cover scheme is for a minimum period of two years, the cover will automatically renew each year providing continuos protection for your system until you cancel the service by providing 30 days notice.

If you have a troublesome alarm system that can not be silenced, we are here to help you as quickly as possible.

Our emergency attendance charge starts from £85.00 + VAT and is dependant on the day and time the emergency attendance is requested.

If the customer requires the alarm to be disconnected and a quotation to be provided for the repair or if we are unable to repair the system straight away, we offer a fifty percent refunded of the attendance charge, if the system is repaired or upgraded within 28 days of the disconnection.

Our technicians will advise the customer the best way to reinstate the alarm to a good working order after we have fully disconnected the system and provide an indication of the repair cost. If required a written quotation will be forwarded to the customer detailing the cost of reinstating the alarm.

The above quoted prices include all detailed equipment and associated labour charges. We have assumed that all existing cables and equipment to be reused are in full working order, additional charges would be incurred if a reused item requires to be repaired or replaced. The optional All-Inclusive Cover cost would increase if six or more detectors or if the system provides Police response to alarm activations. A SSAIB Certificate of Conformity which may be required for insurance company acceptance will be provided for the upgraded system at the additional cost of £19.99 + VAT